Address: 324/1, Ground Floor, 1st Cross, L.B Nagar, Channasandra Main Road, OMBR Layout, Banaswadi – 560043

Email: support@knottythreadz.com

Phone: +91 7022157753

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
  1. For Prepaid Orders, delivery fee is a Flat Rate of Rs.75/- across India.
  2. For Cash on Delivery Orders, an additional fee (Collection Fee) of Rs.40/- is applicable (75+40=115).
  3. Free Shipping is available on Orders above Rs.1999/-
  4. Our Delivery Charges will remain same irrespective of the number of items (products) ordered, applicable even for a single product.
Which payment methods are accepted in the Online Shop?

Available Payment Methods:

  1. Cash on Delivery.
  2. Credit/Debit Card, Net Banking.
  3. EMI
  4. UPI
How long will delivery take?
  1. Your order will be processed and dispatched within 48 hours of receiving the order.
  2. The time taken to deliver your order depends on your shipping address as the order is dispatched from Bangalore.
  3. Approximate Delivery Time: Order will be delivered within 3-7 business days of placing the order.
How secure is shopping in the Online Shop? Is my data protected?

The data updated on our site will only be used for analysis and promotional offer notifications and we do not share customer data with any other party. For more details, please refer to our Privacy Policy..

What exactly happens after ordering?
  1. Upon receiving the order, our warehouse executives will begin processing the order.
  2. After the order is processed, it will be dispatched via appropriate courier service for delivery.
  3. Courier service will notify you once it is out for delivery and will be delivered depending on the selected payment option.
  4. Your order will be marked delivered on your Knotty Threadz Account.
Do I receive an invoice for my order?
  1. Yes, you will receive an invoice for your order.
  2. You can download the invoice from your Knotty Threadz account.

Send us an email

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