Refund / Return Policy:
Knotty Threadz offers a 3 days replacement guarantee for all products sold on knottythreadz.com. Products will be replaced only in case of a manufacturing defect, or damage due to transportation, and is invalid in cases of damages due to normal wear & tear, incidental damage due to malfunctioning of product, and negligence on part of the customer.
Customers may notify us of any damage or defect within 3 days from the date of delivery, and our courier partners will pick up the product from your location and ship the product back to us for a free replacement. For international orders, our support team will provide the best feasible resolution. To ensure a seamless return for you, we are required to get the product condition checked before sending out the replacement unit. Hence, we need to acquire the defective/damage product before processing replacement or a refund. In case we do not have the same product in stock, we reserve the right to offer an alternate product.
To get a replacement, email us your order number and the reason for returning to [email protected] Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation. There are no extra shipping charges for the delivery of replacement items only in case of a manufacturing defect, or damage due to transportation.
Refund will be provided:
1. If the order is cancelled before it is shipped. (except 4% bank charges for orders where payment mode is online).
2. If products ordered are missing in the received parcel.
3. If customer has received defective product.
Refund will not be provided:
1. If customer has ordered incorrect product or size.
2. If customer wants to cancel the order after it is shipped.
3. If the product is used or tampered.
The refund policy is not applicable for any consumable item which has been used or installed, products with tampered or missing serial numbers, any damage / defect which are not covered under the manufacturer’s warranty, and any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered. Please ensure you pack the item(s) securely and safely to prevent any loss or damage during transit.
Refund Mode and Duration:
For prepaid orders:
For fully paid orders-> Refund will be made to the buyer’s originally used bank account for purchase from our website. Please allow us 7-10 business days to refund the amount to your bank account.
For COD orders:
For COD -> Refunds for orders by COD will be made to buyer’s bank account. Please allow us 7-10 business days to credit your bank account with the refund.
Cancellation of your order can be done before it is shipped and without penalty, except the 4% Bank Charges levied on your order if the mode of payment is Online.
After placing an order, customer can cancel the order only if the order is “processing” under Order Status. For cancelling your order, you will have to contact our Support Team by calling +91 7022157753 or by sending an email to [email protected] with your order number mentioned.
In case we receive a cancellation request after your order is dispatched by us, the order cannot be cancelled. However, Knotty Threadz will certainly try its best and help make customer’s shopping experience better.
In this case, once you request the cancellation of item(s) in your order, we would need a maximum of 5 business days to cancel the order and initiate refund. Please note that post our initiation of your refund, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Knotty Threadz.
You have the option to request a cash refund, in which case the money will be refunded back to the source from which you had originally paid, or you could opt for Refund into Knotty Threadz Wallet which would automatically be applied on your next order at Knotty Threadz.
Knotty Threadz reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the user shall be informed of the same. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Knotty Threadz for re-delivery shall be claimed from the customer.