Refund and Returns Policy

Overview

NOTE: REFUNDS AND RETURNS ARE ACCEPTED ONLY IN CASE OF THE WRONG ITEM SHIPPED OR IF THE ITEM IS PHYSICALLY DAMAGED.

Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the address until notified.

There are certain situations where a refund or exchange is not granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 3 days after delivery.
  • Any item that is ordered by mistake by the customer.

Note: In case of an exchange request by the customer, it can be fulfilled as a goodwill gesture but the to and fro delivery charges have to be borne by the customer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at { [email protected]} and send your item to {RS Arcade, No.2M, 507, 2nd Floor, 2nd Main Rd, East of NGEF Layout, Kasturi Nagar, Bengaluru, Karnataka 560043}.

Shipping returns

To return your product, you should mail your product to {RS Arcade, No.2M, 507, 2nd Floor, 2nd Main Rd, East of NGEF Layout, Kasturi Nagar, Bengaluru, Karnataka 560043}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.